Get in touch with our real-life lending specialists
We’re here to help. If you’re an existing customer, then you can manage your loan online or submit an enquiry and we'll get back to you. Otherwise, give us a call and we’ll see how we can help.
Are you a financial adviser? 0800 945 658
Calling from overseas? +64 9 222 1170
A really helpful contact list
So you know who to go to for your enquiries.
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General support and password resets
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Escalations, password resets, general enquiries on new, existing and settled deals, across all products
Response time: 48 Business hours
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Scenarios
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Application enquiries
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advisersupport@pepermoney.co.nz
Escalations, application lodgements, updates and settlements
Response time: 24 Business hours
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Valuation enquiries
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Valuation orders, follow-ups, notifications, and support for PropertyHub
Response time: 24 Business hours
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White Label support
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whitelabelpartners@peppermoney.co.nz
Escalations, password resets, general enquiries on new, existing and settled deals.
Response time: 24 Business hours
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Accreditations
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adviseraccreditation@peppermoney.co.nz
Accreditation requests and enquiries
Response time: 24 Business hours
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White Label support
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Escalations, password resets, general enquiries on new, existing and settled deals.
Response time: 2 Business hours
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Accreditations
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PropertyHub support
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Mailing Address
If you need to post any documents to us, our mailing address is:
Pepper Money New Zealand
Level 1, 10 College Hill, Freemans Bay,
Auckland 1011
Financial Adviser Support
Contact us for support or assistance with offering Pepper Money home loan solutions to your clients. Visit our Adviser Portal for more info.
Call: 0800 945 658
8am - 5pm Monday to Friday
