If you are currently having difficulty making payments on your accounts due to financial hardship, please complete this form to request a call back from our Customer Assistance team. Alternatively, call us on 0800 166 330.
External support services
In addition to speaking to us, there are government and community services you may find helpful if you need financial support.
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Family Violence Information Line
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Part of the ‘It’s Not Ok’ campaign to reduce Family harm in New Zealand. The Helpline provides information and support to anyone concerned for themselves or for someone else experience Family Harm.
Call 0800 456 450 9 am – 11 pm 7 days a week (with emergency after-hours redirection)
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Shine
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Shine provides information and support for callers who are worried about their own situation or who are worried about someone else who might be living with family or domestic abuse.
Call 0508 744 633 9 am – 11 pm 7 days a week
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Good Shepherd
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Not for profit service assisting women, girls and families, including family counselling, parent support, youth services, and no interest loans to women, girls and families.
Tel: 0800 466 370 or 09 302 1643.
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Money Talks
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Provides a free, confidential financial helpline for advice and support from trained financial mentors.
Call 0800 345 123 8 am – 8 pm Monday – Friday. 10 am – 2 pm Saturday.
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Citizens Advice Bureau
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Provides free advice and information about your rights and access to services you may need.
Call 0800 367 222
