Apply for hardship assistance
Apply for hardship assistance

Apply for hardship assistance

If you are currently having difficulty making payments on your accounts due to financial hardship, please complete this form to request a call back from our Customer Assistance team. Alternatively, call us on 0800 347 257.

Apply for help now

Is there some acting on your behalf?  *

If you choose Yes and we do not already hold a Third Party Authorisation form, we will need to contact you first and obtain written confirmation before we can discuss your personal information with your nominated third party.

How do you want to pay 

Personal information is collected, used and stored in accordance with Pepper Money's Privacy Policy.


If your next loan repayment is due within the next 5 working days and you are unable to pay it, please call us on 0800 166 330

Some information you need to know before you submit this form:

  • We will not automatically suspend your payments as a result of you submitting this form. We will call you first to understand more about your current situation, and your ability to make repayments on your loan.
  • We will discuss assistance options available to you. Please be aware that some assistance options may mean you end up paying more interest over the life of your loan.
Get in touch with a Lending Specialist

Tell us about your situation. The more we learn, the better we can help.