Apply for assistance

We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. If you are currently having difficulty in making payments on your accounts due to COVID-19, please complete and submit this form to request a call back from our Customer Assistance team.

Is there someone acting on your behalf?
If we do not already have a Third Party Authorisation form,  we will need to contact you first and confirm with you before we can discus your personal information with your nominated person

Please note that we are currently experiencing a high volume of queries and it may take up to 5 business days to respond to your request. Thank you for your ongoing patience and we apologise for the delay.

Next steps:

  1. Pepper Money will not automatically suspend your payments as a result of submitting this form. We will call you first to understand more about your current situation, and your ability to make repayments on your loan. If your next loan repayment is due within the next 5 working days and you are unable to pay it, please call us on 0800 945 658;
  2. Pepper Money will discuss assistance options available to you. Please be aware that some assistance options may mean you end up paying more interest over the life of your loan. You can find information here in our Fact Sheet or try our home loan repayment deferral calculator.
 

Personal information is collected, used and stored  in accordance with Pepper’s Privacy Policy www.peppermoney.co.nz/privacy-policy